Privacy Policy
Rowan Health Coach provides naturopathic health coaching services and is registered with the Association of Naturopathic Practitioners (ANP).
For the purposes of data protection law, Rowan Health Coach acts as the data controller of the personal information collected and processed in the course of providing professional services.
We may collect personal data in the following ways:
- When you contact us via our website
- When you subscribe to our newsletter
- When you book a discovery call, consultation, or coaching package
- Through email or telephone communication
- When you complete client intake forms
- When you sign a coaching agreement
- When you submit food diaries or health logs
- When you make a payment
- Through website analytics tools
- Identity & contact data: full name, email address, phone number, postal address
- Health data: medical history, dietary habits, lifestyle information, supplements, and medications
- Healthcare contacts: GP or other practitioner details (where relevant)
- Financial data: payment details (processed securely via third-party providers)
- Technical data: IP address, browser type, device information
Your personal data is used for the following purposes:
- To deliver health coaching services, consultations, and resources
- To communicate with you about bookings, invoices, and service updates
- To personalise your experience and support your health journey
- To send occasional marketing communications (e.g. newsletters, offers, events) where you have consented
- To improve website performance and user experience
- To comply with legal and regulatory obligations
We take your privacy seriously and process all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may share your data in the following circumstances:
- With trusted service providers (e.g. booking systems, payment processors)
- With email marketing platforms
- Where required by law
We will only share your personal data with your GP or other healthcare providers with your explicit consent. However, in exceptional circumstances where there is a risk of serious harm to you or others, we may share relevant information with appropriate authorities under the legal basis of vital interests.
We may also share anonymised case information for professional development purposes. Your explicit consent will always be obtained before doing so.
We will never sell your personal data to third parties.
Our website is hosted on Squarespace. Data may be stored through Squarespace systems and databases. We use Google Workspace for secure data storage and communication.
You can review their privacy policies here:
We retain personal data only as long as necessary to:
- Provide our services
- Meet legal and regulatory requirements
- Resolve disputes and defend legal claims
In line with professional and insurance guidelines, consultation records may be retained for up to 7 years. All data is stored securely using encrypted systems.
We implement appropriate technical and organisational measures to protect your personal data, including safeguards against unauthorised or unlawful processing, and accidental loss, destruction, or damage.
Our website uses cookies to enhance your browsing experience and analyse site usage.
- Essential cookies: necessary for website functionality
- Analytics cookies: help us understand how visitors use our site (anonymised data)
We will only use non-essential cookies with your consent. You can manage or withdraw your cookie preferences at any time via your browser settings.
For more information, visit the ICO website.
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to certain processing
- Withdraw consent at any time (where applicable)
- Request a copy of your data in a portable format
To exercise your rights, please contact: rowan@rowanhealthcoach.com
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Our services are not intended for individuals under the age of 18, and we do not knowingly collect data from children.
If you believe a child has provided us with personal data, please contact us so we can promptly remove it.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
rowan@rowanhealthcoach.com